Who we are
Jacemar Journeys is operated by JACEMAR LTD, a company of type LTD, with its legal address at Office 9875, 321-323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX, company number 17231592. Support email: help@jacemarjourneys.com.
Nature of digital products
Because eBooks are digital content that can be accessed and copied immediately after delivery, they cannot be returned. For this reason, refunds are handled as described in this policy.
When we will issue a refund
We will refund an order in the following situations: the file is corrupted or cannot be opened and we are unable to provide a working replacement; the eBook you received is materially different from its description; you were charged more than once for the same order; or the eBook was not delivered and we cannot resolve the problem.
If you have not downloaded or accessed the eBook, you may also ask for a refund within 14 days of purchase, in line with applicable consumer law.
How to request a refund
Send an email to help@jacemarjourneys.com with your order number, the email address used for the purchase and a short description of the problem. Where relevant, please include a screenshot or error message so that we can review your request quickly.
We aim to reply to every request within a few working days.
Refund method and timing
Approved refunds are returned to the original payment method. Once we approve a refund, it is usually processed promptly, although your bank or payment provider may need additional time to show it on your account.
Your legal rights
Nothing in this policy affects your statutory rights as a consumer.